Welcome to Support


This Konami Support home page is the main portal for help with the PES series of videogames. Use this knowledge base if you are having any problems with your purchase, however in the event this website does not provide the solution then please request help in the support forum.

For hints and tips or questions about gameplay, please look at the PES Discussions forum here on PESFan.com

Useful articles

If you are experiencing lag while playing PES 2010 online

To play PES 2010 optimally online it requires a good internet connection from both players. If you believe you or your opponent has an internet connection problem, please make sure you link them to PESFan.com/lag during your match. Remember - even if your connection is fine it’s important to

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Unable to transmit using UDP port 3658/5730 - PES2009

The UDP port needed for playing PES online is being blocked by either the router or the Internet Service Provider.

Router - visit www.portforward.com and follow the instructions for your router.

ISP - contact your ISP and ask them to have this port unblocked.

If you use a BT Home Hub,

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I have forgotten my Konami ID or Game ID

Go to https://id.konami.net/

At the bottom left of the screen, click the Konami ID portal site.

On the left of the screen, you should see a box titled 'Change/Delete registered information'. At the bottom of this box are links allowing you to recover your Konami ID.

If you know your

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How do I register for a Konami ID and Game ID

Visit id.konami.net and click Konami ID Quick Registration.

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Cannot find my registration code.

Registration codes are only required for Windows versions of the game and PES2008 for the Playstation 3. If you have another version of the game, you will not need one.

If you have one of the versions mentioned, the registration code can be found on the back of the manual.

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Server certification has expired, transmission failed. The date and time is as displayed below.

Caused by the date and time on the Playstation 3 being incorrect. The time and date needs resetting.

When starting up your Playstation 3:
1. Settings
2. Date and Time Settings
3. Date and Time
4. Set via Internet.

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