Welcome to Support
This Konami Support home page is the main portal for help with the PES series of videogames. Use this knowledge base if you are having any problems with your purchase, however in the event this website does not provide the solution then please request help in the support forum.
For hints and tips or questions about gameplay, please look at the PES Discussions forum here on PESFan.com
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PES 2012 PS3 (4)Browsing Product: PES 2009 PC
Error was found in installed data. Cancelling connection.
Your Konami ID has not been registered correctly.
If you have received the email that confirms your registration, go back and click the confirmation link again.
Then click the PES logo and follow the on screen instructions.
If you have received the email that confirms your registration, go back and click the confirmation link again.
Then click the PES logo and follow the on screen instructions.
Cannot find my registration code.
Registration codes are only required for Windows versions of the game and PES2008 for the Playstation 3. If you have another version of the game, you will not need one.
If you have one of the versions mentioned, the registration code can be found on the back of the manual.
If you have one of the versions mentioned, the registration code can be found on the back of the manual.
I start a network game and then it cuts out.
This is a problem with Virgin Media. If you are a user of Virgin Media, you need to contact a high level support technician at Virgin.
Some buttons not functioning after changing Operating System
This seems to be a problem with the installation of DirectX missing some Direct Input files.
You can solve this by reinstalling DirectX here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
You can solve this by reinstalling DirectX here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
Copying my saves from one PC to another
The standard save directory for PES2009 is in the My Documents folder under KONAMI
If you wish to transfer these saves to another computer simply copy them onto a removable media and then place them back in the same location but on your new PC.
If you wish to transfer these saves to another computer simply copy them onto a removable media and then place them back in the same location but on your new PC.
Edit mode won't allow me to transfer players into a team.
make sure you have created enough room in the team by transferring players out before you transfer some in. Each team only has limited player slots.
Why doesn't my team have the correct kits
The latest version of kits available can be obtained by going to your games System Settings and selecting Download, however how many kits that can be updated is restrained by licensing issues.
Are the servers down?
You can check here http://www.pesfan.com/peslive/ to see if the server for your system is currently experiencing problems. If the symbol is green, the servers are working the way they should, if the symbol is not green there is a problem and you should check again in a few hours.
Where can I get an option file?
Konami does not offer support for option files.
If you wish to know more about option files, including where to get them, visit the Editing section of the forum.
If you wish to know more about option files, including where to get them, visit the Editing section of the forum.
An Error Has Occurred
Your install data may have been corrupted.
Please do a backup of your savefiles which can be found under My Documents in the Konami Folder.
Once you have made a backup to a secure location,
delete the files from PES 2010 in the My Documents folder.
Uninstall PES 2010 from your...
Please do a backup of your savefiles which can be found under My Documents in the Konami Folder.
Once you have made a backup to a secure location,
delete the files from PES 2010 in the My Documents folder.
Uninstall PES 2010 from your...
I have forgotten my Konami ID or Game ID
Go to https://id.konami.net/
At the bottom left of the screen, click the Konami ID portal site.
On the left of the screen, you should see a box titled 'Change/Delete registered information'. At the bottom of this box are links allowing you to recover your Konami ID.
If you know your...
At the bottom left of the screen, click the Konami ID portal site.
On the left of the screen, you should see a box titled 'Change/Delete registered information'. At the bottom of this box are links allowing you to recover your Konami ID.
If you know your...
Unable to transmit using UDP port 3658/5730
The UDP port needed for playing PES online is being blocked by either the router or the Internet Service Provider.
Ideally enabling UPNP should solve the issue, if this does not work then continue with the following instructions.
Visit www.portforward.com and follow the instructions for...
Ideally enabling UPNP should solve the issue, if this does not work then continue with the following instructions.
Visit www.portforward.com and follow the instructions for...
How do I register for a Konami ID and Game ID
Visit https://id.konami.net/ and click Konami ID Quick Registration.
Port forwarding stops working
Sometimes you may find that port forwarding suddenly stops working. This usually happens because your PC/PS3/Xbox360 has been given a new IP address and the ports are no longer being forwarded to the correct device on your network. This can happen at regular intervals, especially if you have a...
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Need More Help?
If you can't find a solution to your problem, please visit the official support forum. Here you can start a new thread to ask your question and someone will respond as soon as possible.
