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Welcome to Support


This Konami Support home page is the main portal for help with the PES series of videogames. Use this knowledge base if you are having any problems with your purchase, however in the event this website does not provide the solution then please request help in the support forum.

For hints and tips or questions about gameplay, please look at the PES Discussions forum here on PESFan.com

Browsing Product: PES 2010 Xbox 360

If you are experiencing lag while playing PES 2010 online

To play PES 2010 optimally online it requires a good internet connection from both players. If you believe you or your opponent has an internet connection problem, please make sure you link them to PESFan.com/lag during your match. Remember - even if your connection is...


How do I add downloadable content (DLC) to my game?

In the game menu, select "System Settings" and then choose "Download".
The DLC will then be downloaded and added to your game.


Why am I not appearing in the online rankings?

Players receive a ranking on the console for playing matches, and are then assigned to a division. When you log on, you will receive a message telling you if you have been placed into a division.

Divisions are updated weekly, so it may take up to a week for you to be placed.

Players with...


How can I enter the online competitions?

Competitions appearing within the community fill up very quickly, especially during peak times. To take part in the competition you need to enter them at the time the competition is due to start.

Before this time, the competition doesn't become open for entries. You can see when...


Where can I get an option file?

Konami does not offer support for option files.

If you wish to know more about option files, including where to get them, visit the Editing section of the forum.


How can I play against my friend online?

To play against a friend online, you have two options:

- Select a VS match and pick a lobby. Arrange to meet your friend in that lobby, and then select them to play the game against.

- Create a community and set a password so that only selected people who know the password can enter.


Where can I get a manual for the game?

There is no manual for the game this year.
For any gameplay questions, please visit the forums at PESFan.com


Why can't I save my formation?

The formation stock system has changed from previous versions. There are some workaround solutions to this.

For further discussion of this problem, please see this thread


How can I change my options when playing a Rankings match?

You cannot change your options before a Rankings match as the settings for the match are set to default to make it fairer for both players.

Only in a friendly match can you change the options.


How can I check my opponents connection before a match?

If you are in a match lobby then you can see the other players connection. The connection is shown either by a green, orange or red dot. If the users connection is not good then you can refuse to play them.

During a Rankings match you cannot check your opponents connection as you...


When entering match room i get a 'Download needed' error

This error occurs when the player entering a match room or the match room owner have not got the latest DLC (downloadable content).

Ensure that all players have got the latest DLC by going into the System Settings menu within PES and selecting Download.


Unable to transmit using UDP port 3658/5730

The UDP port needed for playing PES online is being blocked by either the router or the Internet Service Provider.

Ideally enabling UPNP should solve the issue, if this does not work then continue with the following instructions.

Visit www.portforward.com and follow the instructions for...


How do I find out my reputation?

If you have a poor reputation, you may find you don't appear in the online divisions.

To check your reputation:
From the main menu, select Online and then choose profile details. On the left hand side, click the online ranking option and then the Ranked Match result.

This displays the...


Port forwarding stops working

Sometimes you may find that port forwarding suddenly stops working. This usually happens because your PC/PS3/Xbox360 has been given a new IP address and the ports are no longer being forwarded to the correct device on your network. This can happen at regular intervals, especially if you have a...


Online Servers for PES 2010

As of January 31st 2012, the servers for PES 2010 have been discontinued.

This means that there will no longer be an online mode for PES 2010.