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Welcome to Support


This Konami Support home page is the main portal for help with the PES series of videogames. Use this knowledge base if you are having any problems with your purchase, however in the event this website does not provide the solution then please request help in the support forum.

For hints and tips or questions about gameplay, please look at the PES Discussions forum here on PESFan.com

Browsing Topic: Error Messages

I can't substitute my players properly. They are removed and my Playstation 2 crashes.

1. Press start.
2. Go to the formations menu.
3. Carry out the substitutions.
4. Exit and continue playing.
5. After the substitutions have been made, press start.
6. Go to substitutions on the quick menu.
7. Exit and continue playing.


Residual Game Data exists, please try to re-connect later.

Turn the power off on your Playstation 3 using the switch on the back of the console. Wait 5 minutes, then turn the machine back on.

Re-try entering the game.


Server certification has expired, transmission failed. The date and time is as displayed below.

Caused by the date and time on the Playstation 3 being incorrect. The time and date needs resetting.

When starting up your Playstation 3:
1. Settings
2. Date and Time Settings
3. Date and Time
4. Set via Internet.


Error was found in installed data. Cancelling connection.

Your Konami ID has not been registered correctly.

If you have received the email that confirms your registration, go back and click the confirmation link again.

Then click the PES logo and follow the on screen instructions.


Unable to transmit using UDP port 3658/5730

The UDP port needed for playing PES online is being blocked by either the router or the Internet Service Provider.

Ideally enabling UPNP should solve the issue, if this does not work then continue with the following instructions.

Visit www.portforward.com and follow the instructions for...


Code 80010029 when loading up.

1. On the Playstation 3 Main Menu, go to the Game Menu, and then Game Data Utility
2. Delete the PES2009 Game Data
3. Reload PES2009


PES2009 Service is unavailable at this time. Please try again later.

The server is down, try the service again in a few hours.

If this problem does not resolve itself - you need to visit http://uk.games.konami-europe.com/ and click the Support tab.

Please fill in a ticket of your problem including a photo of the screen you are getting that includes the...


Unable to Transmit Using UDP Port (PS3)

Go to System Settings > Port Settings and set the selection to automatic.

If you still get this message you will need to forward the ports on your router.

The best guide to do so can be found at http://www.portforward.com/.

If you still get this error after trying both steps,...


Error 80710102 / 80028EA5 (DNS Problems)

This error occurs when your PS3 cannot communicate with the DNS server of your ISP. Usually this is a temporary problem and will work after a couple of tries.

If you continue to get this error, try resetting your router/modem. If the problem persists, contact your ISP to report...


1.01 Update Installation Error

During the installation of the 1.01 update you get the following message.

"Error 2318. File does not exist"

Then the installation interrupts and no changes are made.

This occurs when there have been changes made to the installation files, i.e. when installing external kits to...


Error: Securom conflict with emulation software detected

PES 2010 is protected by a version of Sony's SecuROM copy protection and as part of the checks performed by the game it checks for the existance of virtual drives which can be used to mount ISO disk images (or similar).

This error is produced by a conflict between the copy protection, and...


"An error has occurred"

If you get the following message when trying to go online on your PC with PES 2010 it means you are entering your Konami ID and password instead of your Game ID and password.

If you put in the wrong password or ID it will result in this error.


Error 80022d11

If you experience this error it is a Sony issue regarding trophies on the PS3.

We suggest contacting Sony about this and also to have a look at the Playstation forums as there is a few suggestions on there on how to resolve the issue.


When entering match room i get a 'Download needed' error

This error occurs when the player entering a match room or the match room owner have not got the latest DLC (downloadable content).

Ensure that all players have got the latest DLC by going into the System Settings menu within PES and selecting Download.


An Error Has Occurred

Your install data may have been corrupted.

Please do a backup of your savefiles which can be found under My Documents in the Konami Folder.

Once you have made a backup to a secure location,
delete the files from PES 2010 in the My Documents folder.

Uninstall PES 2010 from your...