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Welcome to Support


This Konami Support home page is the main portal for help with the PES series of videogames. Use this knowledge base if you are having any problems with your purchase, however in the event this website does not provide the solution then please request help in the support forum.

For hints and tips or questions about gameplay, please look at the PES Discussions forum here on PESFan.com

Browsing Topic: Network

I can't change my Game ID so someone else can play.

1. Go to the top menu and scroll down. Select System Settings.
2. Scroll down again and select Auto Login Settings. Change this to 'off'
3. Restart the game. When you next select Network it will ask you which Game ID to log in with.
4. You need to restart the game each time you want to log in...


When I access the network option my email address appears.

You must be signed up for Playstation Network to access Network Mode on PES.

For additional support on the Playstation Network, visit uk.playstation.com


Error was found in installed data. Cancelling connection.

Your Konami ID has not been registered correctly.

If you have received the email that confirms your registration, go back and click the confirmation link again.

Then click the PES logo and follow the on screen instructions.


2 v 2. Unable to choose teammate.

Caused by being in a ranked match. Choosing your teammate is only available for Friendly (Playstation 3) or Player (Xbox 360) matches.

Ranked matches are always paired randomly to avoid problems with stat peddling.


Server certification has expired, transmission failed. The date and time is as displayed below.

Caused by the date and time on the Playstation 3 being incorrect. The time and date needs resetting.

When starting up your Playstation 3:
1. Settings
2. Date and Time Settings
3. Date and Time
4. Set via Internet.


How do I register for a Konami ID and Game ID

Visit https://id.konami.net/ and click Konami ID Quick Registration.


I start a network game and then it cuts out.

This is a problem with Virgin Media. If you are a user of Virgin Media, you need to contact a high level support technician at Virgin.


I only have a memory card and don't have room for updates.

Unfortunately if your Xbox 360 lacks the drive space to hold the updates, you will not be able to download the 1.4 patch and therefore will not be able to play online.


Unable to transmit using UDP port 3658/5730

The UDP port needed for playing PES online is being blocked by either the router or the Internet Service Provider.

Ideally enabling UPNP should solve the issue, if this does not work then continue with the following instructions.

Visit www.portforward.com and follow the instructions for...


PES2009 Service is unavailable at this time. Please try again later.

The server is down, try the service again in a few hours.

If this problem does not resolve itself - you need to visit http://uk.games.konami-europe.com/ and click the Support tab.

Please fill in a ticket of your problem including a photo of the screen you are getting that includes the...


I have forgotten my Konami ID or Game ID

Go to https://id.konami.net/

At the bottom left of the screen, click the Konami ID portal site.

On the left of the screen, you should see a box titled 'Change/Delete registered information'. At the bottom of this box are links allowing you to recover your Konami ID.

If you know your...


Are the servers down?

You can check here http://www.pesfan.com/peslive/ to see if the server for your system is currently experiencing problems. If the symbol is green, the servers are working the way they should, if the symbol is not green there is a problem and you should check again in a few hours.


Unable to Transmit Using UDP Port (PS3)

Go to System Settings > Port Settings and set the selection to automatic.

If you still get this message you will need to forward the ports on your router.

The best guide to do so can be found at http://www.portforward.com/.

If you still get this error after trying both steps,...


Error 80710102 / 80028EA5 (DNS Problems)

This error occurs when your PS3 cannot communicate with the DNS server of your ISP. Usually this is a temporary problem and will work after a couple of tries.

If you continue to get this error, try resetting your router/modem. If the problem persists, contact your ISP to report...


Does PES have an online mode for the PS2?

There is no online mode for the Playstation 2 in PES 2010 or PES 2009.

The online server for PES 2008 is due to be turned off on January 13th, so after this date, there will be no online mode for the PS2 at all.


I can't register a Konami ID on my PS3

The best way of setting up your Konami ID is to use your PC to go to id.konami.net


Port forwarding stops working

Sometimes you may find that port forwarding suddenly stops working. This usually happens because your PC/PS3/Xbox360 has been given a new IP address and the ports are no longer being forwarded to the correct device on your network. This can happen at regular intervals, especially if you have a...


Online Servers for PES 2008

As of January 13th 2010, the servers for PES 2008 have been discontinued, affecting the PC, PS2 and PS3 versions of the game.

This means that there will no longer be an online mode for PES 2008.